воскресенье, 1 декабря 2013 г.

My sense is that 'self-service technology' offers greater potential for cost savings and customer ac


Self service technology is one of the latest trends now in the hotel industry. It can help automate routine interactions between hospitality business and guests. It can also be a source of convenience and efficiency to both the guests and business.
Self service technology in a htoel is stupid fucking idea. Hotel is the essence of the hosptialty vacation home rentals in cape coral florida industry and service is clearly key to this. Hotel offering self srvice is punting vacation home rentals in cape coral florida on it's responsibility. it's not a hotel, just a big box full of smaller boxes.
personally, i prefer BnB sort of places. Typically cheaper, small business owned (the home owners)...and usually they're more helpful vacation home rentals in cape coral florida with providing information about the area. and, depending vacation home rentals in cape coral florida on the setup, they're typically self service. You make up your own bed!
The hotel industry is amazingly layered vacation home rentals in cape coral florida and complex. You first must rephrase your question to address which segment(s) of the hotel industry would benefit from (or be receptive to) enhanced self-service technology.
5-star properties (such as The Four Seasons vacation home rentals in cape coral florida hotel chain or The Ritz Carlton) cater to a clientele who want to be pampered - their customers want luxury vacation home rentals in cape coral florida and everything done for them by hotel staff - these customers are willing to pay high daily rates for that service.
My sense is that 'self-service technology' offers greater potential for cost savings and customer acceptance at the lower end of the market, where the customer is willing to exchange their own efforts for lower prices. vacation home rentals in cape coral florida As always, the rich (and spoiled) will continue to pay someone to pamper vacation home rentals in cape coral florida them and cater to their every whim.
Even the cheapest hotels will provide customer service. Self-service might flow with the online-shopping vacation home rentals in cape coral florida generation where transactions are fairly anonymous but even then, many seek to call a person for resolution vacation home rentals in cape coral florida and console when things go wrong. Even in emails and online chats, there's still the old sign-off message vacation home rentals in cape coral florida or a name associated to an otherwise entirely virtual vacation home rentals in cape coral florida conversant.
The machine isn't perfect nor does it feel empathy towards vacation home rentals in cape coral florida anyone in particular. Low price is omitting luxuries and pampering but seldom do you see a self-check machine at the front desk. The only time I've seen one was at a cheaper hotel in Vegas and even then, most people still lined up (years ago though). Maybe it's the distrust of machines? Inoperability? Or just that speaking vacation home rentals in cape coral florida to a real person is reassuring. There's a reason why front-desk staff is still around--find out why.

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