The focus on athletes poses great impact on the culture of ERAC as it promotes a competitive environ

The Enterprise Rent-A-Car provides augmented services to its customers by maintaining a unique selling proposition in the industry of rental automobile. celebrity summit cruise review It mainly focuses on the personal services and it is the USP of ERAC, this USP has been implemented in almost each facet of its business operations.
The service celebrity summit cruise review concept of ERAC includes customer satisfaction as it's first and foremost objective and priority celebrity summit cruise review and secondly it focuses on the employees of the organization and their benefits. The organization believes that customer and employees are the two major key forces responsible for the objective celebrity summit cruise review accomplishment, service rendering and success. Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company by providing celebrity summit cruise review wonderful rental package which was iconize by its now-famous wrapped car. Its services aim at providing various benefits to its customers, the key highlights of its services are as follows:
The main focuses on the customer and employee satisfaction are the two key factors which lead to success of the ERAC and having a competitive advantage over other national rental car companies. celebrity summit cruise review The features of its business concept allow ERAC to compete celebrity summit cruise review effectively with the existing national rental car companies are as follows:
It provides a strong dedicated account services through representatives who manages all the fleets pertaining to customers including acquisition, registration, insurance services, financing, after market equipment, fuel management, corporate rental programs, reporting, full maintenance management and disposal etc. These services help in building competitive advantage against the firms like Avis, Hertz, Budget, Alamo and National.
Effective implementation of sound HR practices pertaining to recruitment, selection, training and development helps in creating value added services to its customer, which leads to customer satisfaction and enhancing organizational profitability and growth.
The focus on athletes celebrity summit cruise review poses great impact celebrity summit cruise review on the culture of ERAC as it promotes a competitive environment which encourages employees towards teamwork and develops team spirit. This helps in beating competitors.
celebrity summit cruise review The importance of service profit chain can hardly be overemphasized in the success of any service organization. It plays a very prominent celebrity summit cruise review role in the effective rendering of services and achieves the ultimate objective of customer satisfaction and profit maximization.
The service profit chain intends celebrity summit cruise review a strong relationship between the customer loyalty, profitability and service value to employee satisfaction, capability and productivity. It provides augmented services to the customers, which leads to customer loyalty, and customer loyalty helps in enhancing the profitability and revenue growth. On the contrary the satisfied, capable, committed and productive employees help in creating valuable services. The service profit chain provides benefits in the following manner:
Internal Quality of ERAC leads to satisfaction of Employees: Internal service quality is the environment in which employees perform their tasks, and organizational operations like recruitment, selection, training and development, rewards and recognition of employees, workplace technology etc. takes place. ERAC focuses mainly on the effective implementation of the aforementioned HR practices and thus have a satisfied workforce.
Satisfaction of Employees leads to Employee Retention and Productivity: As ERAC has a highly satisfied workforce, it is ultimately helpful in the retention of employees and also in the enhancement of production and productivity. Retention of good employees also helps in customer satisfaction.
Service Values drive Customer Satisfaction: The customer value of ERAC can be measured by its outstanding profit results against the total costs of rendering services. The immediate and qualitative service offerings to the customers help in satisfaction of customers.
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