I do here by declare that the entire report is submitted as a part of intern requirement in the BTHM

Front Office Operation in Hotel Quality Inn - Assignment Point Home Arts English Law Modern Civilization Political Science Social Science Sociology Business Accounting Banking Business Mathematic Business Statistics Economics Entrepreneurship Development Finance Human Resource Management International Business Management Marketing Organizational Behavior cheap car rentals in orlando Strategic Management Science Architecture Biology Chemistry Computer EEE Engineering Geography Medical Pharmacy Physics Textile Zoology cheap car rentals in orlando Assignment Point - Solution for Best Assignment Paper Assignment Article Presentation Lecture Term Paper Thesis cheap car rentals in orlando Paper Research Paper Report Internship Report Questionnaire Letter Home Business Organizational Behavior Front Office Operation in Hotel Quality Inn Front Office Operation in Hotel Quality Inn
In partial fulfillment of the requirements of the Bachelor Tourism and Hospitality Management (B T H M) program of Victory university of Bangladesh, this research Report is prepared under the guidance and supervision of Lecturer Taraque Ahmed Khan and submitted to Department of Tourism and Hospitality Management for evaluation.In partial fulfillment of the requirements of the Bachelor Tourism and Hospitality Management (B T H M) program of Victory university of Bangladesh, this research Report is prepared under the guidance and supervision of Lecturer Taraque Ahmed Khan and submitted to Department of Tourism and Hospitality Management for evaluation.
I do here by declare that the entire report is submitted as a part of intern requirement in the BTHM programmed in the Tourism and Hospitality Department in the Victoria University of Bangladesh is my independent and original work and all other references have been motioned here in it.
This research is design to understanding the Front office operation and its performance. The aims of the study are making a report regarding the internship which I have done in Hotel quality Inn. And providing an idea about the front office operation to the students of Victory University of Bangladesh.
I would like to express my heartiest thank to each an every teacher of the faculty of Tourism and Hospitality Management of Victoria cheap car rentals in orlando University of Bangladesh who helped me a lot of from various ways.
I would like to give my sincere thanks to every associates of the Hotel Quatity INN for their kind co-operation and constructive,  guidance, positive suggestions, proper help and inspiration cheap car rentals in orlando to prepare this study without which it would not been possible in these short period.
I also deeply acknowledge  Lecturer Taraque cheap car rentals in orlando Ahmed Khan and   also   my teacher for their direct and indirect contributions cheap car rentals in orlando in preparing cheap car rentals in orlando this of all I am grateful to my respective parents all of other family and well-wishers for their inspirations that led me go to ahead.
For attaining the Bachelor Tourism and Hospitality Management (BTHM) degree, internship is prerequisite because of gathering the practical experience in the other job sector. Internship is pragmatic step for the student of BTHM holder. To fulfill the purpose I had to go to Hotel Quality Inn. Dhaka. Which I faced extraordinary experiences during the internship period which was approximately ten to twelve weeks lengths. The study covers all types of data based on both primary and secondary data. The primary date are collected from face to face discussion with the help of the officials of various position of Front desk office.
Promotion strategies will very depending on the target market segments of word of mouth  referrals  among all market segments when choosing a getaway hotel or small business meeting location, our efforts are designed to and build referrals. A cost effective campaign focused on direct marketing,
Features Facilities Individual Remote Controlled Air-Conditioned Rooms. LCDTV IDD Telephone Mini Fridge Hot Cold water Shower Encloser All the necessary Guest Supplies produces from overseas Laundry cheap car rentals in orlando Service 24 Hours Front Desk 24 Hour Room Service cheap car rentals in orlando Breadfast, Launch Dinner are served in the restaurant Mini Bar in the room Smoke Detectors are fitted cheap car rentals in orlando all over the Hotel-connected to modern fire prevention control system Fully computerized Hotel Billing System GYM Car Service Gift Shop Doctor on call Internet facilities in the room
DUTIES: Being full) familiar with all Hotel facilities, tariffs, etc Dealing efficiently cheap car rentals in orlando with all reception and accounting procedures as laid down by the Front Office Manager. Ensuring all letters, messages and telephone calls for guests are passed quickly and efficiently. Dealing politely and efficiently with guests queries and complaints Working in an organised and tidy fashion maintaining cleanliness ir the working area. Being responsible for personal hygiene and cleanliness of uniform. Operating Switchboard efficiently when necessary. Being able to handle Advance Reservations procedure when necessary Operating Fax, Telex, Photocopier/Bleep, PA and Background Musi System. Having knowledge of procedures for Fire and Bomb Threats   an xang able to act accordingly. Any other duties as designated by the Front Office Manager.
SIMPLERULES: Don t panic; Move to safe place Raise the alarm and call the fire brigade Help others from the fire area Coles doors to reduce the spread of smoke and fumes which can spread easily throughout the building Ensure that others in the building have been warned and are being helped to escape to a safe area Return to fight the fire only if safe and you have been trained to do so. If you require to open a door, touch the surface to ensure that the fire has not spread out of control. If the door is already ht-you would :be wise to, await, the arrival of If you do approach the fire, ensure that you have a safe route of escape Other than :the saving of human life, there is little that can be worth the risk of re-entering a danger cheap car rentals in orlando area Await the arrival of the fire services
To calculate the room occupancy percentage accurately, the number of rooms out of service (OSS) for any reason such as maintenance cheap car rentals in orlando or redecorating must be deducted from the total number of rooms in the hotel.
Various design cheap car rentals in orlando considerations must be given to allow the disabled guest to gain access and these include: Special parking for disabled car drivers Entrance cheap car rentals in orlando ramps for wheel chairs Widening of doors and accessible door lock facilities Bedrooms and bathrooms should have sufficient space for the mobility of the wheel chair. Fitting and fixtures must be a convenient height Signs should be easy to read in large lettering Flash type lighting for the deaf and a vibrator to alert them when they are asleep Properly designed hand rails on stairs and corridors
Message: This slip is use when we have to keep message for our guest, we use this slip to make our system of keeping message is more repayable. Here we keep the name of person for whome the message is, his room no and that person who want to give message, his address, phone, type of message. message details, and the most important thing when the message is get that is date, time and received by whome..
1)      Hotel business requires hning some impressive and disnlinglive attraction and servises. Although Hotel Quality inn provides sailent surrounding and attractive decorations, but their services are not up to the mark as they promised to the guest. I think from my observation that they should try to provide best services as committed to the guest.
2)      Napotism is one of the major problems that I obsenved in Hotel Quality Inn. As a hospitality service providing institution, it is essential to ensure equal employment opportuing in reeruiting staff. So, Hotel Quality Inn should practice equal employment opportunity for staff to provide committed services to the guest.
3)      Their is a tendency of Hotel Quality Inn management to operate that front jesk department by trainee staff. I think this is a prime reason for service deterioration. So they should try to avaid this onentality to Improve best guest satisfaction by recruiting professional staff from vanious tinning institute.
It is very clear to us that Front desk is the nerve centre of a Hotel. As we know that when guest comes to a hotel that time he or she meets at frist to a person which beloned to front desk. So, it is inevitable to give good impnession for the guest to .