With regards to the damage, please understand that Customer Service acts only as an intermediary, an

Aleksei Potov /Shutterstock moscow hotel From time to time, a case comes across my desk that gets me turned upside-down, because it doesn t make sense on so many levels. Julie Yu s dispute with Dollar is one of them.
A few weeks ago, I shared a problem of one reader s mandatory car rental insurance charge in Mexico . Basically, her vehicle ended up costing a lot more than she thought it would, even though she d purchased insurance through a third party.
Like other renters, Yu thought she d done her homework. She researched the cheapest car rental rate in Cabo, which was through Dollar. She called the reservation number and confirmed the Mexican liability insurance requirements.
When Yu returned moscow hotel the car, she again mentioned moscow hotel the mandatory insurance, which was more than twice the rate she d been originally moscow hotel given. Apparently, this didn t sit well with the agent who was handling her return.
Twice during her rental, Yu felt as if Dollar had her over a barrel. Once when she d been surprised by a higher insurance rate, and again when she returned her vehicle and was told to sign the damage claim … or else.
Note to anyone reading this who may be thinking of renting a car in Mexico: No one ever has you trapped, even when you re south of the border. If you re at the airport, there are other car rental companies to get a car from. You can walk away.
They have confirmed that the basic third party liability insurance (PLI) was charged at 209.85 pesos per day (converted from $15.00 per day). Their liability insurance ranges from $12.00 to $20.00 per day, depending on the type of vehicle rented.
I apologize if the coverage requirements were not better explained by our phone agent. I have forwarded your comments to upper management moscow hotel to ensure corrective training is provided internally. This information is also provided on our website, as well as during the online reservation process, under the section for local policies.
moscow hotel With regards to the damage, please understand moscow hotel that Customer Service acts only as an intermediary, and unfortunately, we are not in a position to substantiate or refute any damage claim between you and the location. If you would like more information regarding this claim, or to further pursue this matter, I must ask you to contact the location directly. I have provided contact details below that can be used.
I can t jump in and mediate this case yet, since Yu has decided moscow hotel to dispute this with her credit card company. I think she stands an excellent chance of getting not only part of her insurance refunded, but making the damage claim go away.
I wouldn t want that lack of flexibility on a month-long trip to Australia where we covered thousands of miles. My daughter and I picked up our second car in Adelaide (they wouldn t let us drive the first hire car through the desert from Alice Springs) and dropped it off in Sydney more than three weeks later . . . no hassles. And Hertz in Australia had no problem accepting my third-party travel insurance to cover the damage waiver.
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