I stayed at an airport hotel to insure I would not miss my 6:25am flight. Only a half mile away, I l

To say that it is difficult to locate the Thrifty drop-off point at PHL would be an understatement. I honestly don t know how anyone manages to return one of your cars. I would have assumed that most people just abandon them at the side of the road and hope they get stolen, or perhaps senior citizen europe travel set them on fire, because at some point you have been driving around for so long that you don t care about the consequences any more. I seriously considered both of these options.
When you rent from an airport rental car location, you expect to be able to return there by following the rental car return signs at the airport. This is a basic tenet of business travel logic; you can always find your way home, so you don t need to memorize anything.
In PHL, there are absolutely zero signs at any point directing you to Thrifty. If you cruised through PHL, in fact, you could not be blamed for assuming that Thrifty has gone out of business, or is perhaps not licensed to operate in Pennsylvania. It is so far away from the airport that a normal adult human could never find it unassisted. If I didn t have a GPS with me, I d still be driving around asking confused people who don t rent cars in their own hometown, and haven t heard of your tiny side-street.
Nobody ever mentioned this at any time during the rental process. We save money by not being anywhere near the airport, the agent didn t say. Take this map so you know how to get back, she didn t add. The rental paperwork doesn t mention it. There should be an enormous senior citizen europe travel bright orange map in each of your cars, with directions from the real rental car return section located in the airport to this distant barren false land.
And don t think for a moment that finding your building is the end of Bill and Ted s Rental Adventure. I drove right by the entrance because it was strategically placed behind an informative sign the first and last sign I would encounter that reads Buses Only, No Cars Allowed
senior citizen europe travel Just to ensure that no part of this rich tapestry is overlooked, permit me to repeat myself. Your bus drivers, who come and go along this route every six minutes, get signs. Your customers don t. Except senior citizen europe travel for the one sign, which is a lie.
That all being said, sign or no sign, you might ask why a person who is smart enough to dress himself each morning senior citizen europe travel without incurring serious eye injuries can t figure out how to return a car. This is a fair question, so I will elaborate.
Instead of a clearly marked gate indicating an entrance to a restricted area (I would argue that, for this purpose, a gate is the gold standard) you have a person sitting in a van. This van completely senior citizen europe travel blocks the entrance; although perhaps the secret would be revealed with powerful senior citizen europe travel microscopes, there is no evidence to the naked eye that an entrance even exists.
Because it s a van, not a gate, there is no reason for me to expect that it is guarding something special. When I want to enter or exit a parking lot, I do not typically drive up to the nearest van, honk my horn, and hope that it exposes a hidden avenue.
After I drove past this entrance a few times, I pulled into the Buses Only driveway to ask for help. The van moved smoothly aside, divulging its precious secret, and I was greeted by nobody to offer any suggestion about where to put the car, or how to complete the rental.
Hmmm, you guys have obviously never been to PHL. I swear the cell signals there walk around like street thugs, striking without warning and then vanishing without a trace. You find a spot with a full signal and sit still and ten seconds later you re out of service again.
I absolutely concur senior citizen europe travel with the above feedback letter. As for the comments, the only phone number listed was an 877 toll free number. They were closed when I called to find out where the hell they were located. My experience?
I stayed senior citizen europe travel at an airport hotel to insure I would not miss my 6:25am flight. Only a half mile away, I left at 4:45am. Drove to PHL. Went to Rental Car Return. senior citizen europe travel Passed Dollar, AVIS, Budget, National, Hertz, and even Enterprise! No Thrifty! Thought senior citizen europe travel I missed it. Drove around again. Made a wrong turn due to an ambiguous sign at the airport. Lost for 10 minutes. Went through the Rental Car Return area again only to find out that indeed, there is no Thrifty. Pulled over on the shoulder, and looked at the rental agreement. No local phone number. No indication of where the hell their location is. Nothing! Called the toll free number-CLOSED! Contemplated options: Dropping car at parking lot and calling Thrifty later, abandoning car on the ramp at airport departure drop-off, bribing another rental company to take the car as their own and shuttle me to my flight, or setting the car on fire at this point due to boiling over frustration. Rage is seeping out everywhere. I am imagining the scene in Planes, Trains, senior citizen europe travel And Automobiles where Steve Martin approaches the rental car counter after his less than pleasant experience and rips into the counter person with F Bomb Shrapnel. By the way, the past 15 years, I have rented cars every few weeks for business. I have never experienced anything like this. But wait it gets better I decide to go to the nice folks at Hertz who tell me that Thrifty is actually Dollar Rent A Car! Dollar/Thrifty!!! I now am trying very hard to maintain my composure. I am about to attack Dollar with my ever accumulating F Bomb Arsenal! I drive around for the THIRD TIME!!! Dollar is the first rental company on the block. I look at my watch. It is now 5:40am. I am possibly going to miss my flight. I round the now familiar territory that leads me back to the rental return area. The road is wet and slick. My vehicle senior citizen europe travel starts to slide. I am heading towards the guardrail. BAM! The unthinkable happens. I have now crashed my rental into the guardrail. The front fender is bent into the tire. It is 5:45am. I am now going to miss my flight. The damage is light but I continue to drive on to Dollar. I have never yelled so long or so loud in my life and I haven t yet left the car. I pull into Dollar and my car is making awful sounds of plastic fender meeting rubber tire. I get out. I have now become Steve Martin in Planes, Trains, And Automobiles ! The F bombs explode! The guy at Dollar tells me that they are NOT affiliated with Thrifty. He draws me a map and tells me he has considered printing copies because there are always people lost trying to find Thrifty. I limp out of the lot on my way to Thrifty. I have to actually get on the freeway for a little bit. I am afraid to go over 35mph due to the fender senior citizen europe travel and tire racket. I exit the freeway. I follow the directions. I take a left at the first light. I notice that the road I am now on has no shoulders, no escape and there are concrete barriers on both sides. I am going up a long hill. I don t believe it. I am on a toll bridge going to New F ing Jersey!!! And, I have to pay a F ing toll on the way back! AND, I have my emergency flashers on due to my injured car. AND, people are honking at me and flipping me the bird while passing me at 65mph!!!! It is now 6:25am. My flight has left and I am still trying to find Thrifty. senior citizen europe travel I really can t believe this. I stop at the nearest hotel and ask them where I might find Thrifty. This is worse than finding Waldo! They look at the directions my friends at Dollar gave me and told me I had to go down one more light. Thanks Dollar! I drive down one more light. Make the turn. I go to the end of the road and finally, Thrifty is there. It really senior citizen europe travel isn t a nightmare. It is real. Concrete and steel. People wearing Thrifty shirts. Targets. senior citizen europe travel Not surprising, there isn t a clearly marked entrance. I don t care at this point. I am happy to pull into the Busses Only driveway! I get out. They tell me to leave the keys in the car. I take the keys out and hurl them as far as I possibly can. She tells me I will have to fill out an incident report. I walk around to the damaged fender and kick it with all my might because I cannot yet speak. One of the guys told me they will probable total the vehicle. I don t want to go to prison for manslaughter so I take the next bus to PHL and hop on the next flight out. True Story. The End. Hopefully
I easily and successfully had a dispute with a car rental in Hawaii resolved by faxing the gentleman senior citizen europe travel below. He had his assistant call me. She gave me the company line, but when she heard that I did not receive an updated senior citizen europe travel receipt showing extra charges I was disputing, she quickly agreed to credit my account. Good luck!