When we arrived on the 14th, we had originally booked the car for a full week and when I picked it u

Its been a crazy busy day, but I know I needed to come in here and make a post. This one is about customer service and as many of you know I have a love/hate relationship with rental car companies. I cannot stand all their little games, extra insurance, pre-paid gas, etc, etc. I ran into a new scam with my car rental on Maui and just wanted to throw this out there for anyone planning on using them anytime soon. I dont have a problem paying for anything when it is what they say it is. I do have a problem when someone tries to trick me or someone else, even if its not that much money. crystal cruise ships I HIGHLY doubt this is company policy and it is an isolated incident, but be aware of these games.
When we arrived on the 14th, we had originally booked the car for a full week and when I picked it up, I asked the lady at the counter crystal cruise ships if I could extend it 3 more days as I was staying longer and she said that would be fine and I would be charged the daily rate of $18/day, crystal cruise ships (for a Dodge Magnum which I must say was cooler than I was anticipating).
Long story short, I return the car, full tank of gas 2 hours before it was due, and the receipt said there was a $43 late return fee. This confused me, so I went to the counter to ask them about it. The first words out of their mouths were
"Your original reservation was for a week, because you decided to extend the rental 3 extra days, this pushed your reservation over the return date by three days, which we charge an additional crystal cruise ships $12 per day." This was the scam.
Thrifty on Maui actually had the nerve to PRE-BILL a late return fee and then say the rental was only $18 per day, when it was really $30. The kicker is they also have a fee for returning the car early, so either way you are screwed.
Something similar also happened at the Outback in Kihei, we were over charged about $200 on a meal for the clan, and the computer even added up the items incorrectly. Not to mention it had the wrong sales tax, almost 1% higher. It was bizarre.
It is possible that some of these companies are intentionally over billing EVERYONE, most people dont check their receipts and add everything up, and IF they catch the company....what happens? They refund the money, and the other 95% are still burned.