Agreed. It is a service that United and most airlines provide. They guarantee to be responsible. The

Annie and Perry Klebahn lived every parent s worst nightmare after dropping their ten-year-old off at the San Fransisco airport on June 30.  Going first to Chicago for a camp in Grand Rapids, Phoebe was flying as an unaccompanied minor, and was scheduled to meet an airline representative for her transfer in Chicago.
I proceeded to call United and was put on hold for 20 minutes (imagine if you are a parent waiting 20 minutes not knowing where your 10 year old is).  When someone (from India) englewood florida classic car rentals finally took the call they first told me that she had indeed arrived in Traverse City and that I was mistaken.   Then (only when I started to panic on the phone) she put me on hold again for 10 more minutes only to come back and tell me Phoebe was still in Chicago and had missed her connection .  When I asked how she could have missed it given everything was 100% on time she said, "it does not matter" she is still in Chicago and "I am sure she is fine".   When I asked why no one called the camp or us she could not tell me .  When I asked her to please confirm where Phoebe was in Chicago and who she was with she could not tell me.   When I asked to speak with her to be sure she was fine she said that was not possible .  When I asked frantically to talk to her supervisor she put me on hold for 40 minutes.   [Emphasis added]
englewood florida classic car rentals The 10-year-old reportedly asked various United flight staff three times if she could call her parents, but they told her to wait.  When she missed her flight and asked if someone had the called camp to make sure they knew, they allegedly told her "yes—we will take care of it."
To top it all off, it took three days for Phoebe s bags to arrive though United confirmed that the bags were en route a number of times. englewood florida classic car rentals The Klebahns had to pay each time the camp sent a representative to the airport, but were more upset that their daughter had nothing to wear in the summer heat.
We have never in all our collective years had such an unbelievably terrible customer englewood florida classic car rentals service experience [It's] hard to imagine how you run a business this way, how you get away with things so close to child endangerment, and how you sleep at night training englewood florida classic car rentals your service employees how to not be of service, Annie Klebahn wrote.
Since the story made national news , thanks in part to Stanford professor Bob Sutton s article , United Airlines Lost My Friend s 10 Year Old Daughter and Didn t Care, United englewood florida classic car rentals has been effusively apologetic.
What the Klebahns describe is not the service we aim to deliver to our customers, the airline told HuffPo Travel. We are redepositing the miles used to purchase the ticket back into Mr. Klebahn's account in addition to refunding the unaccompanied minor charge. We certainly appreciate their business and would like the opportunity to provide them a better travel experience in the future.
clearly united needs to BE SHUT DOWN.. this IS ******** they know they messed up now time to sue n bank rput the company since THEY cared LESS abot ONE little child.. n had malice a forethought to hinder the investigating n find this this chaild n reuniting the wiht the parents.. NOT CORPORATE GREED ONLY TP PROTECT CORPORATE GREEEED
englewood florida classic car rentals Trusting a ten year old with strangers bad, but united is also at fault due to the fact the parents paid money for them to get the kid from flight to flight. Both are wrong, but united needs to compensate a bit more for the stress.
You ve obviously never had a child who had to travel by air before. The parents PAY EXTRA for the airline to watch the child on the plane, between planes and off the plane until picked up by the designated party. The airline is entirely at fault here. I m amazed you d imply otherwise.
englewood florida classic car rentals I have I am divorced my kids live in Texas with their mother and I live in Maryland however my ex-wife takes them to the airport gets a Security Pass and sits with them at the gate until they are on the plane sticks around until the plane takes off then when they get to me I get a Security englewood florida classic car rentals Pass meet them at the gate and the return trip is exactly the same I am not sure what adult was responsible in Chicago for this, but it is their fault .however in the event that something goes wrong with everything and lets say their aircraft gets diverted englewood florida classic car rentals for some reason the airline MUST contact the parents it is in the agreement that you get and on top of that you have to pay 100 dollars per child for that service.
Apparently the 10 year old handled herself very well. She engaged United staff, requested they call the camp and her parents. This is exactly what she should do. Unaccompanied minors are not alone. The parents paid United to take care of her, much as you might pay a babysitter should you need/want to go some place your child would not be welcomed.
Sounds englewood florida classic car rentals like nothing new for United. As far as airlines go..Continental screwed up when they let United take over. Crediting a flight? They owe more than that. At least lifetime flights for free to start with. However, both me and my wife would never let our daughter fly alone. Ever. We cherish her life over our own. And certainly don t trust anyone else with it.
Many children are in daycare how is this that different. englewood florida classic car rentals The air line charged $99 to provide a service much like day care. They failed miserably. But there was no way the parents should have thought that they would do so. This is a multi-million dollar englewood florida classic car rentals company far bigger than almost any daycare.
This is totally United Airlines fault. If you charge for a service involving children and fail to provide it in my opinion jail is a proper remedy. United acted in a criminal manor as far as I am concerned. If a daycare lost my child I would call 911. Perhaps the parent should englewood florida classic car rentals have done that when United failed to answer any questions or connect her to her daughter. But that is the only thing the parent could have done and did not. I doubt that would have worked either though.
englewood florida classic car rentals Agreed. It is a service that United and most airlines provide. They guarantee to be responsible. There are situations in life where a child a senior citizen or a disabled person needs to be transported safely that is why they offer the service and charge extra accordingly. They contracted with the parents to accept englewood florida classic car rentals that responsibility. The remarks slamming the parents show a complete and utter misunderstanding of what occurred.
englewood florida classic car rentals What I cannot believe is that parents would trust their child s safety to total strangers! I want to check out who s watching my kid-at englewood florida classic car rentals least those in charge. These parents wouldn t trust their purse or wallet to total strangers why trust their child with them?
When my son was 12 he flew unaccompanied and since he had to change planes in SF I paid $35.00 to have the airline escort him for the plane change. They even escorted him to the plane from me, for the plane tranfer and delivered him to his brother waiting at Las Vegas airport.
O Hare airport has been a hub for years for United and merely a small line station englewood florida classic car rentals for Continental. (3 or 4 gates). Although Continental Administration is in the process of merging their philosophy with United s it s most definitely still run under United s methodology and likely englewood florida classic car rentals to be for at least a year or more. This is what you get when you have a Union mentality. If it s not in your contracted job description nobody feels the need to take responsibility. This is the problem the Continental Administration is battling right now at ORD and may be the reason something like this happened.
Had this happened where the former (non-union) Continental employees still operate their 3 gates B1, B2 or B3 I can pretty much guarantee someone would have called that girls parents and handled that situation in a matter of minutes.
Rock .. There is no "merging" occurring.. it is an assimilation. Continental englewood florida classic car rentals management and policy is being implemented across the board. Significantly, the newer United computer ticket and reservations system was replaced by the old Continental system which is a continuing source of problems.. it may be part of this one.
I am no fan of unions and not to absolve anyone from not following through for the little girl and her family, englewood florida classic car rentals but the management and systems imposed issues there exacerbate any union attitudinal ones.
United Airlines is 100% at fault. englewood florida classic car rentals They did the same thing to my daughter when she was 13. After they took $100 and dumped her after the first leg of the flight, they claimed that they don t do unaccompanied englewood florida classic car rentals minor service on certain flights. Problem is, their website says if they don t offer it, then you won t be able to purchase it in those conditions. I was assured it was available on all 3 flights. And i asked multiple times just to confirm it. And the customer service is really as bad as described. They do not even pretend to care. Fortunately, we ve been through enough englewood florida classic car rentals airports that my daughter was able to get where she was going with some guidance from us and a couple of great iPhone apps offering englewood florida classic car rentals real time flight info, gates, and maps of airports, AND the grace of God. My advice: role play what would happen in worse case scenarios and don t let them travel without a cell phone.
United offers a service and the parents paid for that service. The parents did only one thing wrong..trusting United. I do wish the child would have had a phone even a temp one. My daughter travled alone many many years ago when people cared and thank God all went well. Now I will tell you I would NOT have been put on hold a second time..I would have reached through that phone and chocked that B ch. United owns these parents and their daughter a lot more than a refund. I m glad this got out so others can learn from it. Thank God she s ok.
if any body puts a kid on a flight by themselves in this day and age there should not be allowed to keep there kids. airlines are just about the same as truck full of cattle going down the highway. these people do not care about anybody
An airline representative will meet your child upon landing and escort your child to his or her connectin