пятница, 21 июня 2013 г.
Since Viking River Cruises has the most river cruise ships sailing Europe’s inland waterways, the fl
River cruise lines last week began to unravel the tangle of dozens of canceled cruises and hundreds of rebookings and refunds they have had to issue in the wake of some of the worst flooding in Central car rentals under age 25 Europe in decades.
The rains forced local populations to evacuate, threatened to submerge cities and created a logistical nightmare for river cruise lines that were forced to cancel cruises and alter itineraries along the Main and Danube rivers as well as along the Main-Danube Canal.
"This is the worst flooding that we have experienced in the 20 years we have been operating river cruises," said Guy Young, president of Uniworld Boutique River Cruise Collection. "This historical flood and the impact on our cruises has certainly car rentals under age 25 been an anomaly."
Young estimated that Uniworld will be forced to write off more than $5 million in lost revenue due to the flooding, which he said affected seven Uniworld vessels and 16 departures, with five cruises having to be canceled.
The challenge has been not just dealing with the constantly changing situation on the rivers and the affected vessels and passengers but also with the financial fallout of having to re-accommodate and rebook car rentals under age 25 hundreds of passengers while also offering them refunds and future cruise car rentals under age 25 credits.
As of June 13, Avalon Waterways had canceled eight departures since June 1 and made several additional itinerary changes. Most of Avalon's European fleet was affected in some way by the flooding, which in turn had an impact on approximately 1,000 Avalon travelers car rentals under age 25 at the height of the flooding, according to Patrick Clark, Avalon's managing car rentals under age 25 director.
But that's just the start of the problem. Not only are canceled cruise departures lost revenue car rentals under age 25 (affected passengers car rentals under age 25 were offered a full refund), car rentals under age 25 but all the river cruise lines are offering passengers additional compensation, generally in the form of a $500 future cruise credit.
For cruises that were not canceled but sailed an altered itinerary, the company had to either add more land arrangements or swap in accessible sites for destinations made unreachable by high waters. River cruise companies have said they offered some measure of compensation car rentals under age 25 for passengers on altered itineraries.
Since Viking River Cruises has the most river cruise ships sailing Europe's inland waterways, the flooding also caused it to do the most juggling. As of late last week, the company had canceled 13 sailings and modified 25 itineraries.
"There is a financial impact anytime we have to cancel a sailing," Richard Marnell, senior vice president of marketing at Viking, wrote in an email. car rentals under age 25 "With the 2013 season nearly sold out and vibrant sales already for the 2014 season, Viking's breadth provides the ability to withstand such an impact."
"The biggest challenge will be re-accommodating passengers on a similar cruise this sailing car rentals under age 25 season," he said. "We've experienced such high demand for the 2013 sailing season that we may not be able to reschedule passengers car rentals under age 25 until November or December, or even until the 2014 season." He added that for affected passengers, 2014 itineraries will be protected at 2013 prices.
Tauck, too, was concerned about lack of available inventory to re-accommodate affected passengers, according to Tom Armstrong, Tauck's corporate communications manager. Tauck has canceled five cruises on two ships, which affected approximately 450 passengers.
With hundreds, perhaps thousands, of passengers on the prowl for a new river cruise to take, it's no wonder that river cruise car rentals under age 25 line A-Rosa, based in Rostock, Germany, sent an email to the trade last week offering up its product as an alternative.
"Some may view it skeptically when a vendor offers assistance, as it may be interpreted as capitalizing on the misfortune of others," David Morris, president of David Morris International, which represents A-Rosa in North America, wrote in an email. car rentals under age 25 "That being said, one primary reason for sending this is that most river boats this summer in Europe are completely sold out, leaving your clients car rentals under age 25 with little or no alternatives."
Consequently, A-Rosa is offering river cruise passengers displaced by the floods preferential fares on several departures, is waiving single supplements and is offering a $500-per-cabin credit on any 2014 A-Rosa sailing.
"We sincerely hope that your clients are minimally affected by the current floods and hope you can find suitable alternative plans with the river boat company you booked originally," Morris wrote. car rentals under age 25 "If you cannot, car rentals under age 25 we are here to help."
As the flooding appeared to slowly recede last week, the devastated areas of Central car rentals under age 25 Europe have begun planning recovery. At least 21 people were killed in the floods, according to news reports, and the economic toll of the deluge in Germany alone is likely to reach about $16 billion, car rentals under age 25 according to global rating agency Fitch Ratings.
car rentals under age 25 As the cities along the rivers begin to rebuild, the river cruise companies are declaring that the worst is over. At press time, Viking had estimated that most cruises would sail with minimal impact beginning June 15 and expected all cruises after June 21 to operate normally. Avalon, too, said sailings over the next few weeks should see minimal impact.
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