A Mexican cruise that does not stop in Mexico is simply a misrepresentation! It is not what was purc

But common sense doesn t necessarily apply to this situation. For starters, there s the cruise contract, which says ports can be changed for any time and for any reason. This cruise line policy is rigidly enforced unless the courts get involved .
I am scheduled, along with a friend, to leave Los Angeles May 2 for a seven-day cruise advertised on the Princess Web site as Mexico-Riviera . Due to the recent CDC warnings, they are now going to San Diego and Catalina.
I fully appreciate the question. And just for clarification, instead of calling national car rental canada at Mexican ports, on the May 2 voyage Sapphire Princess is visiting Santa Barbara, San Diego and San Francisco (it s a roundtrip LA cruise).
For our passengers that did purchase Princess Vacation protection, they would be able to cancel for any reason national car rental canada and receive a 75% (or 100% depending on the package purchased) of their fare in a future cruise credit, meaning national car rental canada they could move to a different sailing.
So there you have it. If Langley had purchased vacation protection, she d be able to cancel and receive national car rental canada credit. Princess believes offering national car rental canada her any kind of credit would be unfair to passengers who bought travel insurance.
I completely understand national car rental canada Princess argument, but I m not sure its fairness to insured passengers is the issue here. It s more the fact that the cruise line advertised a Mexico cruise, and that Langley national car rental canada booked a cruise with the expectation that she would actually cruise to Mexico not San Francisco.
I think customers like Langley understand when a cruise line has to drop one port because of a propulsion problem or a virus outbreak. But heading north instead of south is completely different cruise.
In light of the travel warning by the U.S. Centers for Disease Control (CDC) recommending against non-essential travel to Mexico because of concern over swine flu, Princess Cruises has modified its itineraries to suspend calls to Mexican national car rental canada ports through the few remaining national car rental canada voyages national car rental canada of the spring season, which concludes next month.
We are sorry that circumstances beyond our control have caused these itinerary changes, and we recognize that these modifications may cause some disappointment among our passengers. However we hope our passengers will also agree that adhering to the recommendations of the CDC is the best course of action for the safety of our passengers national car rental canada and crew.
Three of the seven affected national car rental canada cruises were sold as voyages exclusively to Mexico, and we therefore realize that these passengers are not receiving the cruise vacation they had anticipated. Therefore as a goodwill national car rental canada gesture we are offering these passengers a 50% future credit on their cruise fare paid, for any sailing through national car rental canada April 2011.
Our ships and medical staff are already well equipped to prevent and contain the spread of contagious diseases, including swine flu. Even though the risk of contracting this illness is very low, we will be taking national car rental canada extra precautions, and will be guided by advice from the CDC and other health authorities.
* We will continue national car rental canada our rigorous cleaning and sanitization of our ships to minimize national car rental canada the spread of any contagious disease. Our ships are routinely cleaned with a disinfectant proven to be highly national car rental canada effective national car rental canada against the flu.
Chris ask Langley her opinion if she took a cruise from New York scheduled to Bermuda. All of a sudden a hurricane formed and the storm was headed right to Bermuda. The cruise line decided to go north to New England and Canada. national car rental canada Woudl she prefer to head into harm s way?
I do see PCL s policy national car rental canada as being fair to others. Hopefully, Langley s travel professional presented the option of travel insurance. Regardless, she declined. If she wrecks a car without insurance, does she expect someone else to foot the bill for repair or to loan her a different car till she can get hers fixed?
Consumers need to be aware that (as unfortunate as it may be) when traveling, shit happens! There was an option for her that could have prevented this truly unforeseeable issue, but she opted to not spend the $79 to protect her investment.
The issue becomes one of the intent of the parties. If they advertised a warm weather Mexican cruise and you are getting a cold, cloudy California coastal cruise, then there was not a meeting of the minds on the purpose of the contract. Though the cruise company tries to disclaim that implied covenant wherever possible, some of it does exist in the dealings of the parties.
The problem here is the intervening event, a pandemic of a new strain national car rental canada of flu, is somewhat an unanticipated intervening cause. national car rental canada The borders are not closed, the cruise ports are not closed, there are no reports of swine flu in the coastal mexican ports of call, I think Princess loses this one. The PR response needs to be a full credit for a future cruise when this all shakes national car rental canada out. This preserves happy customers in a declining national car rental canada revenue environment. You anger someone who does sue you, and you lose, you are bound by that ruling in all your other California departures. \\
@John F. the issue above is a temporary, one time, single event that is a risk to cruising at certain times of year. The issue here is one of knowing how long this will last and if and when you can go again. $79 non-insurance is not the way to go in this situaton since it really is not covered under the insurance contract since its an act of God. Princess is using this as an excuse to market their cancellation insurance, since it requires an interpretation that it is not at the convenience of the passenger . . . .
I totally understand their disappointment and John F makes a good correlation to the hurricane example. These things happen both major and minor travel set backs. Even more the reason to look into insurance from travel insurance companies that offer cancel for any reason.
If I m in Manhattan, national car rental canada and have pre-paid for limo service to JFK that s what I expect. I m not going to let the driver get away with taking me to LGA just because he doesn t like the traffic at JFK !!!!
No matter what it is, Princess blows you off, even if its a problem of their making. Won t bore you with the whole story but Princess moved us out or our assigned at booking room, to a untenable room under the buffet. Had carts noisly rolling over us all day all night, preventing sleep even talking some times. THeir solution SORRY ABOUT THAT!!
I think the current situation and the one you presented are completely different. The cruise line decided to change national car rental canada the itinerary while the ports do not present a risk and the risk currently presented at these ports would not be as imminent as going into the eye of a hurricane!
Under traditional contract language, the fact the the cruise ship was unable to deliver the promised product, or a substantialy national car rental canada similiar product would mean that it materially breached the contract and as such, must refund the trip. The fact that the cruise ship s inability to deliver was not its fault is not a defense. For example, if I buy a movie ticket to see Star Trek next week, if the theatre is unable to show me Star Trek, then I get my money back, regardless of the contract language.
If you have a flight to Texas or Florida national car rental canada and a hurricane is coming in, does the airline tell you, Sorry, a storm has come into our original destination. So instead, we re going to Nebraska. HELL NO!! That is totally unacceptable. You delay or reschedule the flight. End of story.
@ Joe Farrell I couldn t have said it better myself. Their supposed travel insurance really isn t any sort of insurance at all since it only re-imburses you a percentage and it doesn t gie you a refund, just travel credit. (according to the story) I would actually call it more of a warranty policy like the electronics stores try to sell all of us.
The cruise line needs to step up and hand out refunds. The cruise was advertised as Mexican and she s getting a California cruise in far different conditions. They could still cruise down to Mexico and enjoy the weather.
the analogy to the Bermuda trip is a fair one IMHO but if there was a hurricane heading to Bermuda then the cruise line shouldn t sail. If they did then they should offer the passengers national car rental canada a chance to decide on cruising to the new destination or getting a full credit/refund.
A Mexican cruise that does not stop in Mexico is simply a misrepresentation! It is not what was purchased. The request to PCL was simple-we don t want a refund, upgrade, cruise credit or any of the other things that many of their passengers demanded. We simply wanted the cruise to Mexico that we purchased at a time that was convenient for PCL to provide same simple!
I think Joe Farrell s analysis is very well stated. Yes, contract language does have meaning, purpose, and consequences. But, in the realm of consumer protection, contract language is only a starting point. There is well established body of laws and regulations regarding overreaching by businesses national car rental canada when selling to consumers. At the courts get involved link (above), the NJ Attorney General calls certain cruise re-routing unconscionable commercial practices national car rental canada . Unconscionable is another word for unenforceable i.e., consumer wins.
Consider national car rental canada that, by the terms of the contract, the cruise line could drop the most-distant port on a 5-port national car rental canada trip because of a spike in fuel costs. Or, because the cruise national car rental canada line was banned from the port because of a corporate national car rental canada tax dispute. Or, because a warrant had been issued for the captain. In theory, each of these is protected under the for any reason language and so the passengers would be out of luck. However, I don t think that the courts would see it that way.
As Joe Farrell notes, the unanticipated event is not really the subject of the trip insurance that s offered. I also wonder if it is technically insurance (and if it is regulated as such), as it seems to simply offer a customer cancellation option and cancellation for any reason is an event within the control of the policy beneficiary (i.e., the customer). Insurance is traditionally for matters beyond the control o