No info on any compensation or else was given. Before I expect a compensation from Celebrity for the

Professor Klein reported yesterday about a passenger's complaint that the Constellation scheduled to leave Key West yesterday, Dec. 15 @ 5pm. Repair needed and waiting on part(s). At 8:05am, December 16, still no evidence of upcoming departure. Scheduled to be 'at sea' day on the way to Cozumel.
The newspaper vans warped tour 04 explained that because of the mechanical delay, and the time and speed needed, Constellation was unable to make its scheduled port of call into Cozumel, Mexico, on Tuesday. Instead, it will call on Nassau, Bahamas, vans warped tour 04 on Wednesday.
Another maintenance issue? Would be curious to know if this was caused vans warped tour 04 by delayed maintenance, lack of maintenance, or lack of funds for needed parts? Would also be curious to know if passengers receive any type of compensation for change in itinerary. I would be upset if I paid to go to Cozumel and ended up in the arm pit of the caribbean, Nassau. Not to mention, Nassau now has a reputation vans warped tour 04 of being extremely unsafe.
vans warped tour 04 I was on the 5-day cruise before this mechanical breakdown cruise, and it was wonderful. Everything was perfect. The Millenium class ships in the Celebrity fleet, however, seem to have serious engine issues. I do not know if it is a design flaw or just bad luck, but my friends were scheduled on the Millenium to Alaska this past September with what could have been the same problem. Their cruise was cancelled two weeks prior to departure. So sad.
I was on this cruise. We were not offered any compensation. On our 25th Wedding Anniversary and planned to meet up with friends in Cozumel. Had never been to Nassau, and it was an armpit. Other than engine problems, everything was fine within the ship. Two days in Key West is about 1-1/2 too many, unless you want to drink yourself into a coma.
Of course they indicated that it was necessary "for our safety", but it is a mechanical/maintenance problem not a weather-related issue. Rumors on the ship was they knew of the issue while in Europe and decided to wait till ship was in US to fix. No easy way to substantiate unless a crew member confirmed.
I was just traveling on the constellation during this incident! We stayed up and watched the turbine be delivered by an 18-wheeler at 4:30 am early Monday morning! I took pictures because it was huge! We also did not leave until Tuesday around 8am! And trust me no one was happy with the Bahamas over cozumel! I would not pay half of what I did or drive 12 hours to go to the bahamas! Other people had plans and family waiting in cozumel for them to get married while others were celebrating vans warped tour 04 honeymoons and birthdays! We got NOTHING as an inconvenience most people at least expected vans warped tour 04 a credit towards a future cruise!
I was also on this sailing, vans warped tour 04 and was extremely disappointed in our itinerary change. Spending 2 nights on a dock in Key West was not what we signed up and paid for, nor was a stop in Nassau. In Key West, the ship had to be relocated to the Navy pier where we had to be tendered by lifeboats, as we were unable to simply walk on and off the ship at this pier. However, we were all grateful that the troubles did not occur at sea and that the ship was still functional and comfortable during the time we were docked. The captain made a ship wide announcement at 9pm on Monday, indicating vans warped tour 04 we would be leaving soon and there would be some select free drinks available at the pool deck for one hour at 10:30. I did not make it to the pool deck for this event so I can't speak first hand about it, but we did not sail away until dawn the next morning. Although we did not endure major hardship during this cruise, we did not experience the cruise we paid for. I feel that there should have been some compensation to the passengers vans warped tour 04 on this cruise, at least a credit towards a future to show a gesture of good faith to keep us loyal to the Celebrity brand.
Don't Sail Celebrity! They Do NOT Care About Their Customers. On This Past Cruise As Well. Broken Down In Key West And Substituted With The Garbage Hoarding City On Nassua. Good Bye Celebrity, Never Again...Thx Again For Our Memorable HoneyMoon.
We were on this cruise as well, it was the worst customer service experience we ever had. On top of the mechanic failure and the forced added 38 hrs. dock time in Key West plus the horrible port of Nassau, instead of a Western Caribbean vans warped tour 04 cruise and Cozumel, the staff, executive office vans warped tour 04 and crew did not care. The ship was dirty, nobody has manners and nothing was offered as compensation, on top of all Celebrity tried to make money out of this by selling added shore excursions. When calling the Customer care line of Celebrity the snappy agent informed me" that I got a cruise"- no I actually did not-I got docked 2 days in a naval dock and then shipped to the horrible port of Nassau including 10,000 more guests from 6 mega ships that came the same day. Not what I booked or signed up for. Celebrity wasted my time and my money , and does not care or offer anything so far!!!!! My travel agent told me to write to the Office of the president at Celebrity and list all incidents minute by minute, vans warped tour 04 as she was horrified to hear about the neglect and treatment. I suggest all of you do the same!
PS: Crew told us that the prior cruise was with over 250 guest from Celebrity HQ and they were happy that nothing had happened on this cruise. Plus this has happened before and that guest had been as well kept in the " dark / uninformed" as we had been, told just info when really pressed vans warped tour 04 and then send home with nothing. This is very bad customer service and really needs to be stopped. the cruise lines make money with docking us and not fulfilling their contracts of transportation, but never give money back- what's next a cruise on a dock in port everglades.?
Cruise from Hell!-The biggest and most pressing item for this post is the issue that the Celebrity Constellation broke down with a mechanical failure of one of the turbines on the second day of the voyage in the port of Key West on 12-15-2013. At the scheduled departure time of 5 PM, we were informed that a part had been brought in and the mechanics will be installing the part and the ship will sail by midnight (same day) to its next destination Cozumel- the highlight of our booked cruise to the WESTERN CARRIBEAN.
As the cruise director put it in his announcement," the captain will put the pedal to the medal" and get us to Cozumel, Mexico, in time for the scheduled day on 12-17-2013.The stop in Cozumel was the reason we booked this cruise, as we have friends to meet in the port and the Mayan experience is a highlight for this itinerary, and the port was the ONLY!!!! reason we choose this cruise, and booked this way in advance, months before the scheduled departure.
The lame excuse of the ship's responsible staff was that they tried to sell this as a benefit "We give you added time to explore Key West"- how lame is this- the ship broke down and you needed time to fix it, so do not sell this as an advantage to passengers.
Nevertheless, on the next morning (12-16-2013), the day we were supposed to be at Sea and on the way to Cozumel, the ship was still docked, at the naval pier, in Key West, and after pressuring guest services (which had no real answer), the announcement came by 11 AM that the ship was still broken and would stay an added day in Key West to do the necessary, extended repairs. No compensation offered and any other compensation vans warped tour 04 such as free tours or else, in contrary the staff tried to sell more excursions!. I was pretty appalled that the Cruise line tried to get more money out of guests instead of "calming the waves' by offering for example a free conch train ticket to all guests to explore more. The first opportunity to show guest care and service past by and was missed vans warped tour 04 by staff and cruise line.
We were as well informed that due to that fact the planned sea day (12-16-2013) plus the port of call, Cozumel, had been scrapped and the ship would sail in the evening of 12-16-2013 by 10 PM direction Nassau, Bahamas for a day at NAS on 12-18-2013., vans warped tour 04 and then directly from there return to Fort Lauderdale to be in FLL of the AM on the 12-19-2013.
The whole change, which came upon the ships break down due to a mechanical issue, was sold to guest as an advantage vans warped tour 04 by the staff members of the "striped "circle.( Captain and Cruise Director)- nobody ever apologized.
No info on any compensation or else was given. Before vans warped tour 04 I expect a compensation from Celebrity vans warped tour 04 for the a minimum of 50 % of my paid rate /price of my cruise including , taxes, and port charges, as I did not get to the port I had booked and my vacation was totally ruined, due to the fact that the mechanical failure vans warped tour 04 of the Constellation ruined my vacation, vans warped tour 04 did not bring me to the port of call, which is sold as the highlight of the cruise, and kept me over 38 hrs. waiting for repairs in a navy pier location. I do not consider being docked for over 38 hrs. in addition to the regular stop in Key West as cruising, it is docking due to repair and does not warrant CRUISE EXPERIENCE.
The cruise I picked was for the itinerary to Cozumel and the 2 promised sea days for relaxation; - a day plus added hrs. (total of 38 hrs. wasted time) sitting at a naval dock in Key West, waiting for updated information, is not a relaxation day in my opinion, nor is the port of Nassau a replacement for the Mayan highlights vans warped tour 04 of Cozumel.
vans warped tour 04 In addition the ship still did not leave until around 7.25 AM in the morning of the 12-17-2013, meaning repairs kept the Constellation in the port of Key West at a naval dock, for 38 hrs. of my cruise time.
By calling the ships guest services at 7 AM on the morning of 12-17-2013 and talking to Jake, and inquiring about departure vans warped tour 04 and location- the answer vans warped tour 04 I got was" I believe we are still in Key West and we do not know anything further"- vans warped tour 04 Really?- they believe they are in Key West? The policy to keep guest in the dark and keep them guessing (or filling them up with free drinks during a so called Beach Party at the pool deck, whic