Receiving an award rated by our customers is the highest honor we could receive, said Pam Nicholson,

The study, which surveyed leisure and business travelers who rented vehicles at North American airports, ranked National Car Rental highest in customer satisfaction, followed, in order, by the Enterprise Rent-A-Car and Alamo Rent A Car brands.
This is the second year that Enterprise Holdings car rental brands – National, Enterprise, and Alamo – have captured the top three spots in the annual ranking, and the first time that the brands were the only ones to finish above the industry average.
Receiving an award rated by our customers is the highest honor we could receive, southwest airlines las vegas vacations said Pam Nicholson, CEO and president of Enterprise Holdings. Our road warrior customers are some of the most discerning and demanding in our industry. And they re very hard graders. This recognition from J.D. Power is the definitive demonstration that National is back as a truly first-class southwest airlines las vegas vacations car rental brand and is achieving a level of success beyond all expectations.
National Car Rental, the premium car rental brand for road warriors, southwest airlines las vegas vacations is renowned for its focus on business travelers, the unsurpassed convenience and choice offered by its unique Emerald southwest airlines las vegas vacations Club loyalty program, and its investment in customer service. That reputation reflects a significant turnaround for the brand because, southwest airlines las vegas vacations just seven years ago, National s future looked anything but bright. Chronic southwest airlines las vegas vacations restructurings, a revolving door of owners and serious financial setbacks, including a Chapter southwest airlines las vegas vacations 11 filing precipitated by the 9/11 tragedy in 2001, greatly diminished the once proud and growing brand.
Then in 2007, National was given a new lease on life. The Taylor family – who already had owned and operated their successful flagship brand, Enterprise Rent-A-Car, for 50 years – acquired National and its sister brand Alamo Rent A Car. After the acquisition, Enterprise southwest airlines las vegas vacations Holdings recommitted to the brand by investing tens of millions of dollars to upgrade facilities and technology and to create several new marketing campaigns.
Consequently, National began to regain prominence and rack up business travel and loyalty program awards from organizations including the Global Business Travel Association (GBTA),  The Wall Street Journal , SmarterTravel.com and more. National also earned the 2013 Leading Edge Award from  Executive Travel  magazine, recognizing the brand as the top rental car service southwest airlines las vegas vacations in the travel industry. Since the acquisition, National s airport market share has increased almost 20 percent.
The culmination of National s turnaround came with today s announcement of the J.D. Power study results. National received southwest airlines las vegas vacations the highest score in five of the six categories measured: costs and fees; pick-up process; rental car; return southwest airlines las vegas vacations process; and reservation process. National performed particularly well in the category of cost and fees – scoring 15 points more than the next-ranked brand and demonstrating the exceptional value that the National brand offers customers.