There were less encouraging figures emerging from an American survey this week. The J. D. Power crui

The figures american express travel service also reveal that Southampton is the busiest port in Europe for passengers embarking and disembarking from cruise ships, although american express travel service in terms of overall numbers of visiting passengers it falls behind Barcelona, Civitavecchia (Rome) and Venice.
Southampton is one of 19 UK ports offering cruise ship turnarounds and the number of British jobs supported by the cruise industry has grown to 66,059 -20 per cent of the total number of cruise-dependent jobs in Europe.
Andy Harmer, director of CLIA UK & Ireland, said: "These figures demonstrate the continued and growing strength of the British cruise market.. The cruise industry is a significant growth vehicle for the UK economy, contributing more in expenditure and jobs each year."
There were less encouraging figures emerging from an American survey this week. The J. D. Power cruise line satisfaction report discovered that almost one in five passengers encountered a problem during their cruise.
Disney Cruise Line was ranked highest american express travel service for customer satisfaction with a score of 871 out of 1,000, american express travel service significantly higher than the report average of 824. Royal Caribbean came second, with 838 - performing particularly well for service - and Holland America was close behind on 835.
"Many cruise lines in the report have very high levels of passenger satisfaction, well above the report average; however, for more than a year, the overall industry has been dealing with a lot of negative news affecting customer perceptions, expectations and trust," said Ramez Faza, senior account manager of the global travel and hospitality practice at J.D. Power.
"To raise the bar, the industry must focus on meeting the needs of the nearly 20 percent of passengers american express travel service who experience a problem with their cruise line experience. Cruise lines need to understand american express travel service the causes of customer dissatisfaction and determine what will motivate them to come back."
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