Have your girlfriend be EXCEEDINGLY polite and repeat, over and over again, "This behavior is unacce

Check your credit card statement! It turns out that Alamo assessed detailed cleaning fees of $132 to at least 50, if not more burners after telling them they were fine and good to go. Please contact me if this happened to you and pass along this info to anyone that might have rented a car to make sure this bullshit is stopped in its tracks.
My girlfriend rented vacation rentals myrtle beach a car from Alamo in Reno and drove out to the playa. She brought it back several hours early, uncleaned, without gas, and asked exactly what she needed vacation rentals myrtle beach to do to make sure it was acceptable. She was told to fill it with gas and wipe down the interior (it was not opened during the week so it was not dirty). So she went and did that. When she returned the car she was told by three separate individuals that it was fine and she paid her bill and went on her way. Two days ago she checked her credit card bill and she had been assessed a $132 detailed cleaning fee (again, the car was not dirty). She spent a lot of today on the phone trying to determine what happened, especially because she really wanted to make sure it was clean and not get charged a fee. The Alamo people were total assholes. Finally, the asshole manager, Dave Presley, told her that he had at least 50 burners vacation rentals myrtle beach return cars that day and to him they were all filthy. He (actually) told us that he had told his employees not to say anything and that he would assess a cleaning fee to all of them. Repeat: regardless of actual condition. He also admitted that he does not have records or photos of individual vehicles and really blanketly assessed fees to burners regardless of condition.
vacation rentals myrtle beach Send a copy of the bill to the main Alamo headquarters. Describe the situation. Explain distinctly the situation, and then use the magic words, "bait and switch vacation rentals myrtle beach tactics". Provide a legal-sounding letter with the phone card, and explain that if the cleaning fee is not removed from the bill, then it is possible that a class-action lawsuit may be filed against Alamo and the branch in question, as well as being passed to a larger community that spends much of its money on rental vehicles.
Have your girlfriend be EXCEEDINGLY vacation rentals myrtle beach polite and repeat, over and over again, "This behavior is unacceptable in any business that I deal with." Remain cool, calm, and routinely say, "This is an unprofessional violation of a contractual trust, and completely unacceptable."
Just call up customer vacation rentals myrtle beach service, tell them that there was a mistake, that the manager cleared your car as clean, and that you'd like an immediate refund. If they refuse, just thank for them time to and inform them that you're calling your credit card bank to issue a chargeback (a reversal of the charge). Credit card merchants fear chargebacks (chargebacks are points against a merchant's good standing), so many CSRs are trained to immediately refund you if you say the 'C' word. If they don't change their tune, follow through on your threat, and call your credit card bank. The reason, if they ask, is that you never authorized the transaction, which was charged vacation rentals myrtle beach without your consent after the conclusion vacation rentals myrtle beach of your rental agreement, after being told there were no further charges. Most will refund you instantly, especially American Express. Time spent: 10 minutes.
bhall- I'm sorry that happened to you guys, it really blows when companies try to rip you off & then drop the ball and say it's your fault. The great news is...you'll be amazed at what you can get accomplished by writing their corporate vacation rentals myrtle beach office! I'm convinced you will get it taken care of. Writing is the key to getting any type of charge reversed. Almost every charge I've disputed has gotten taken off with just one letter.
The key is to sound authoritative vacation rentals myrtle beach without being an asshole in writing. vacation rentals myrtle beach I always lay out a time table when I write complaint letters. I outline extact dates and times I spoke with people (even if they're guestimates). I list all names of people involved. Definitely get the full name of the manager you spoke with. Write about his unprofessional nature, his extremely rude demeanor, and his less than ethical business tactics. If you'd like at the end of the ltter, you can always mention how you will be forced to press legal charges against the company if they do not refund your money promptly. I try to always end on that note, especially when the business has been completely unscrupulous.
Wow, $132? That's pretty steep, altho a full detail job can often run close to $100 in most cities (not to mention vacation rentals myrtle beach the employees who had to do all the extra cleaning who were taken off their regular tasks). Altho I am kinda puzzled why she thought she could return a dirty car with an empty gas tank... All the rental places I've been to have signs at the desk saying if you don't return the car with the same amount of gas you got it with (usually full) then you will pay exorbitant rates for the "convenience" vacation rentals myrtle beach of having them gas it up for you. They also make you initial a statement about gas policies on the contract. So why did she need to ask if it was okay to return it with an empty tank when it's obvious that it's not?
As far as cleaning, I imagine anything besides run-of-the-mill dirtyness will be assessed an extra charge for them to deal with it. That might even be in the contract... I'll have to ask my friend if she still has ours from Dollar to see what the cleaning charge policy is. But it should go without saying that cleaning a car that came back from BRC takes extra effort and time that a normal rental does not. My friend and I rented a minivan in SF. Before returning it, we took it to a place that could handwash it, becuz we were too tired to do the job ourselves, and we didn't think a quick run thru of a cheapo gas station carwash would suffice.
vacation rentals myrtle beach We split the $30 charge, vacation rentals myrtle beach figuring it was going to be much less than whatever the rental vacation rentals myrtle beach agency would charge us to get all that dust and muck off the car. I don't see how a car can sit on the playa for even a few days and not be pretty filthy. We put old sheets down in the interior to keep the dust inside to a minimum, but I know that van was far from being an acceptable vacation rentals myrtle beach condition if we'd brought it back as is.
I think it's wrong of the employees to have told your friend there would be no charge for cleaning the car, but I also think Burners need to try extra hard to not alienate the business community by returning dirty vehicles, damaged equipment, etc. If you look in the archives, here are threads about Penske not renting to Burners in certain areas anymore becuz of the way they get their vehicles back. Cars and trucks are expensive, and taking a handful off of the fleet for even a day or two to repair or clean costs those companies a lot of money.
The whole Burner community gets penalized by the way some people treat their rentals, and then fewer and fewer businesses want to deal with us. I think if all Burners would take the extra time and effort to take extra care of what we rent, then it's hard for those businesses vacation rentals myrtle beach to make the case not to deal with us, or charge us out the wazoo on a technicality.
Anytime I am concerned about an extra charge, I get it in writing that my return was in acceptable condition and there would be no additional charges beyond what I signed off on. I've done this at Uhaul every time I've rented a van from them, and it's never been an issue.
That doesn't make sense at all. If she had any doubt as to what might happen, it would have cost her less than $10 and half an hour of time to go to a self-serve car wash and at least get the majority vacation rentals myrtle beach of the dust off the car. (we even had the undercarriage power washed, vacation rentals myrtle beach we were so paranoid about them finding out we'd come back from BM). I mean, this recounting is not making vacation rentals myrtle beach a lot of sense... vacation rentals myrtle beach how did they know she was a Burner if the car didn't look playafied? Most people I know don't tell the rental agencies they are taking the cars to BM. If she really wanted to make sure the car was clean to avoid extra charges, then why did she not make sure it was clean by getting it cleaned herself?
Even so, the manager does need to deal with each rental on a case-by-case basis. I would contact the headquarters vacation rentals myrtle beach to rectify the matter, and the CC company as well. But it sure is going to suck if we hear next year that Alamo in Reno is not going to rent to people they suspect are going to BRC, becuz of the condition their inventory was returned vacation rentals myrtle beach in 2006.
All rental car companies wash the exterior between customers. From airports I've rented from, most even have a car washing on site. However, they may not clean the interior everytime. I've gotten plenty of rental cars that were sparkly on the outside but weren't vacuumed on the inside. That may be why..who knows though.
They're obviously trying to get away with charging burners extra! That pl;aya dust is hard to clean out completely, and they do need to make their cars acceptable to the next customer (most people have different standards of cleanliness than those of us who go party in the dirt al week!), so you really gotta make sure that car is CLEAN CLEAN CLEAN. But they're thinking that we're all just a bunch of dumb dirty hippes who aren't gonna contest any extra charges and boy are they wrong!!