Despite assurances it would be there, the complaint states that when boarding began the needed aisle

A former college professor who cannot walk has sued  Delta Airlines  in federal court, claiming that crew members on two flights told him the only way he could get off the plane was to crawl down the aisle, down the steps and across the tarmac.
Several weeks before the flight, Kanaan spoke to a Delta customer quality accommodation zurich service representative about needing quality accommodation zurich a lift to get on the plane and an aisle chair to get to his seat, the suit states. The representative assured him that he would be accommodated, according to the complaint.
After his scheduled flight was canceled because of weather, he was booked on another flight the next day. When he arrived in Nantucket, a flight attendent told him the airline did not have an aisle chair or a lift to get him off the plane to retrieve his wheelchair.
Although quality accommodation zurich a lift was visible at an adjacent gate, Kanaan was forced to crawl out of the plane and across the tarmac without any assistance from the crew and with many people watching, according to the lawsuit.
Despite assurances it would be there, the complaint states that when boarding began the needed aisle chair and lift were unavailable but a flight attendant told him they could put down a piece of cardboard so his clothes wouldn t get dirty.
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