I only made the negative remarks to the HD AFTER he asked for my honest opinions!!! The HO now state

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My wife and I did back-to-back cruises on the Silhouette and Constellation in September. On the second or third day on the Constellation, the Hotel Director introduced himself to us at the afternoon cocktail hour that Celebrity sponsors for the Elite members of the Captain s Club. He asked how we were doing and how we liked the cruise so far. I replied Would you like my honest answers or do you just want to hear that everything is great? He replied that he would like to hear my honest opinions and we had about a 15 minute cordial conversation about how Celebrity los angeles dmv had changed over the years.
A day or two later, the Constellation stopped in Marmaris, Turkey until midnight. We were told that there would be a fireworks extravaganza that evening with 30 minutes of fireworks. The extravaganza lasted at most 5 minutes. On our way back to the cabin, we ran into the Hotel Director. He asked us how we enjoyed the fireworks, and again, we gave our honest opinion that they had advertised 30 minutes but gave 5, so we were disappointed.
The harassment began the next day when alarms went off after my wife put her seapass in the scanner upon returning to the ship after a day ashore. It continued with a demand that we meet the Hotel Director in his office in a few minutes. The intimidation began when a note taker was present at the meeting and the threats began when we were told that we were in violation of Celebrity Cruises Code of Customer los angeles dmv Conduct, but that we could leave the cruise at our own expense and they would refund the balance of our cruise fare.
We did leave the cruise when we reached a port where this was feasible. Before leaving, we met with the Staff Captain to register our complaints about the Hotel Director. We have since written to the CEO of Celebrity and were contacted by a member of Celebrity Cruises Executive Guest Relations Department. After he checked with the Hotel Director, we were told that we were overheard complaining to the Hotel Director by several passengers and they had sought out the Hotel Director to complain about that we were ruining their vacation. Also, we were heard by crew making disparaging comments about the Concierge los angeles dmv and Hotel Director. Both of which were in violation of their Code of Customer Conduct .
I admit that we did express our disappointment to the Hotel Director about how the level of service had declined and how the quality of the food in the dining room had gone down, AND oh by the way, he did not disagree. He simply stated that this was the inevitable result of rising food and fuel costs and declining cruise fares. los angeles dmv I admit that I did complain that the concierge never answered when I pushed the concierge button on the phone in my concierge-class stateroom. I later found out that concierge-class staterooms and the concierge are unrelated. I admit that I did say that the Hotel Director was an ass AFTER his harassing, intimidating and threatening los angeles dmv performance in his office. BUT I do not remember signing away my First Amendment Rights when I boarded the ship.
Wow, this is shocking and scary to me. Of course I've only heard one side of the story but I am heartened to read that you don't say "I did nothing wrong" and own up to some of what you said and did (which are reasonable IMHO - unlike if you had loudly broadcasted a run of profanities together before the a$$ comment).
As a process-oriented person, I can't help myself to point out ways to improve things. I try to contain myself but when asked I feel it's only appropriate to reply honestly so that the organization has an opportunity to hear the cx's perspective los angeles dmv and possibly change.
When I cruised los angeles dmv Celebrity, I was open in their mid-cruise survey about the improvements they could make. I also praised them (food quality). los angeles dmv I do the same for Princess (lax antibacterial handwashing enforcement/wonderful Head Server) and Disney (food quality/monitoring the adult pool and keeping minors out). I hope what you're saying doesn't imply that we're supposed to cease providing feedback.
Have you posted on Cruise Critic boards? I know Celebrity monitors those boards, including the CEO having a Q A session on there. It would be good if you could update this thread with the outcome from Head Office.
Intervention by Security, other management los angeles dmv personnel, or law enforcement.Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or holding cell.Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities)
Denial of boarding on the current or any future Celebrity Cruises cruise.Reporting of incidents to government and law enforcement authorities for follow-on legal action.Removal from a ship at the next port of call. Guests removed from a Celebrity Cruises ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience. Celebrity Cruises appreciates your support of this policy and hopes this will be the best vacation you have ever had.
So let me get this straight. You have cordial conversations with the CD abnd he agrees with you and says its part of a new trend which all crise lines are going through BTW to cut costs and then the ship turns into the Celebrity los angeles dmv gulag. Well buddy where there is smoke there is fire. You admitted to name calling so in all probability you did this more than once and were no doubt too emotional. los angeles dmv Thats why they asked you to tone it down or leave and they were good enough to give a refund for the balance of the cruise you missed. But you still feel the need to rip them anyway. In the immortal words of tennis great John McEnroe, ARE YOU SERIOUS! have a nice day and thank God you won't be on our upcoming Celebrity cruise.
I am sitting on the fence on this one and I am giving the OP benefits of the doubt here. I would say let them vent. There are 2 sides to every story and I love to hear the other side, and would have love to hear the HD defending los angeles dmv him/herself. los angeles dmv Somewhere along the line, the truth will come out.
I am surprised to hear the OP said that the HD admitting to lower quality as a results of higher cost and lower fare. I thought they will never admit to that. Maybe that's a dead give-a-way by the OP.
My last experience with Celebrity (24 months ago now) was not exactly perfect and I did witness first hand the service quality decline. But then, the delcine is not limited to Celebrity but was throughout the whole industry. It was just that the change with Celebrity was more "glaring", and the ship to ship inconsistency is noticible. I have no problem cruising with them again but DW hesitated when I wanted to re-book on Celebrity.
I posted a TR back then and I "ripped" them for the lower food quality and cut backs. (example: half a lobster tail on the formal los angeles dmv night lobster dinner) los angeles dmv At least that was better than the NCL's "out of lobsters" on the lobster night for the second seating diners at their all American Hawaii cruise.
Anyway if they toss me off the ship and you get one of those "letters" about us being stranded and asking for money with the promise to pay you back as soon as we get home it'll be a coincidence so don'tsend any loot. It'll just be going to Nigeria.
This would be the first non-cruise holidays for us in at least 2 years. los angeles dmv The last one was the Queen Mary cruise to nowhere at Long Beach. los angeles dmv Sicne we are technically on a cruise ship (staioanry one), does it still count as a crusie vacation?
Minge and moan at dinner - the next tables hear you; complain excessively; everybody knows. los angeles dmv More importantly [and here's a new concept] los angeles dmv the staff can hear too. Most people tend to forget about the sweet automatons that bring their food or clean their cabin, carrying on their conversations at full, drunken tilt, blissfully unaware los angeles dmv that everything they say is overheard.
Everything is noted, everything is talked about - both on deck and behind the scenes. The OP was obviously a complete, non-stop, complaint. As they have just learnt, taking on the Hotel Director - one of the three most important men on the ship - is really, really dumb.
I'd imagine the combination of jacket, sass and dogster on board together will be a sweet breeze in comparison. I will pour martinis down jacket's throat by force if necessary to prevent his famous spleen reaching the crew.
I have submitted to Cruise Critic and am waiting for them to accept the review. Celebrity Management stands behind their HD and will only offer a partial refund of our cruise fare and no apology for the HD s actions.
I only made the negative remarks to the HD AFTER he asked for my honest opinions!!! The HO now states that other guests overheard these remarks and complained to the HD that I was ruining their vacation. Didn t thought-police end with the USSR? At worst, they exist in Iran and North Korea, and maybe, on Celebrity Cruises!! We ate dinner in the specialty restaurants and did not discuss the cruise at that time. We also did shore excursions on our own. We were trying to enjoy the cruise, albeit, the new Celebrity is nowhere near as good as the old Celebrity.
My personal belief is that as long as it is not "defamation", the editors shouldn't censor it. If you read my post on this thread and my trip report on Celebrity, it wasn't a perfect cruise but it wasn't all bad.
Thank you. I don't think the post by your wife can be considered objective however. As for the other negative I did read that as well. I try to do my homework. That post wa