Hotwire responded to my complaint. Interesting that they only responded to the part about the restau

8/14/08 price was 39 on HOTWIRE . Looked at Hotels dot com, and the Quality Inn Web Site, and the regular price was 40.50, yahoo travel directions so I saved a big 1.50 booking through Hotwire. The price is 58 on Hotwire for tomorrow night (Friday), yahoo travel directions and I may book it if everything turns out OK here (and stay an extra day).
I am in the hotel right now, and it seems OK. There *is* a fitness room, but it s tiny and only has a universal station and one treadmill. The pool is nice. 2 restaurants adjacent (Carrows and Ichi Ban Japanese). High-speed internet is free, as are local calls and parking. No resort fee.
Front desk said the reservation came through as a non-smoking queen, but a few minutes of talking to him, he gave me a room with two beds near the pool. He tried to put me in rooms that were near the lobby, or over the fitness center.
Since Courtyard by Marriott hotels are usually 2.5*, I think this place is closer to 2*, since it has exterior hallways, and it s an older place as well. Everything works in the room, but it s nothing yahoo travel directions fancy. Will leave review later on after checkout.
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I will write a full review when I get home, but I do not recommend that people take this hotel on HOTWIRE . I just felt uneasy there. Also when I checked out this morning they tried to charge me 4.60 each for 3 local calls, yahoo travel directions even though they say that local calls are free. The places I called were about 2 miles from the hotel. One of the 3 numbers didn t even answer. After talking with the desk clerk for about 10 minutes, she agreed to remove the charges.
Please use this HOTWIRE and these PRICELINE LINKS: HOTELS , CAR RENTALS , and AIRFARE to begin your travel purchases Check and Research Hotel Rates at: BetterChecker.com What to do on vacation? Things To Do 411.com
The property description said Property offers at least one restaurant on the premises. There was no restaurant on the premises. There is a Carrows restaurant across the parking lot, but isn t connected with the hotel in any way. The Ichi Ban restaurant is further down the street at the corner. Both restaurants just happen to be nearby, but aren t affiliated with the hotel in any way.
The hotel is rated as 2.5 stars, and deserves no more than 2 stars. It s just a baby-step up from a Motel 6. In fact, I just read your descriptions of your hotel ratings, and this property sounds just like a 2-star, not a 2.5-star.
Despite the fact that right now is low seaon in Palm Springs (and the hotel was practically empty), yahoo travel directions they tried to stick me in rooms that were highly undesireable. These were rooms right next to the lobby, or right next to the house laundry facility, or right above the workout room, or with the window facing a wall 4 feet away, so no view whatsoever. I can understand that if the hotel were full of guests who paid a lot more, I would get one of those rooms, but the hotel only had about 20 cars in the parking lot at midnight.
They list local calls as being free, but they tried to charge me 4.60 each, for 3 calls I made (to restaurants within 2 miles of the hotel). One of the calls was never even answered. I had to haggle with the front desk clerk for a good 15 minutes at checkout yahoo travel directions to get them to remove yahoo travel directions the charges.
And maybe most importantly, I paid 39 + taxes and fees for this room. Immediately after learning the name of the hotel, I looked at Hotels.com and the Quality Inn web site, and learned that I could have gotten yahoo travel directions the same room for 40.50 plus tax. That s only a 1.50 difference. Considering that you also added fees in addition to the room tax, I ended up paying more for the room than I would have paid going direct to the hotel, or booking through Hotels.com . I would like to believe your advertising that talks about big savings, but it was not accurate in this case.
Hotwire responded to my complaint. Interesting that they only responded to the part about the restaurant not being on the premises (this was the least of my problems with the property). They may remove the restaurant amenity from the property description, so keep that in mind when booking a 2.5* in Palm Springs. Here s the response from them: