This position is responsible for providing superior, friendly, efficient service during all aspects

This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return Agent will also provide professional, knowledgeable, and courteous service while accurately completing all transactions.
car rentals in nyc Greet all customers using prescribed, car rentals in nyc appropriate dialogue as they arrive on the lot, driveway and/or designated return lane/area. Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. car rentals in nyc Advise and review rental charges and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. Complete return transactions car rentals in nyc with 100% accuracy. Inquire about service, satisfaction and document dissatisfaction. Discreetly check vehicle for damage on incoming vehicles and direct customer car rentals in nyc to counter for completion of damage/loss report. Use of proper statement to determine if vehicle is being returned with full tank of gas. Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. Keep lot organized for ease of access and traffic flow. Management reserves the right to modify, change or delete duties assigned. Qualifications:
Must have High School Diploma or GED Must possess a valid drivera€ s license with a satisfactory driving record (No more than two moving violations in the last 3 years and no DUIs in the last 5 years)
Must have minimum of 1 year experience handling superior customer service functions Must have minimum of basic level experience and understanding of a PC and Microsoft Office Products required Must be able to understand, speak, read and write English Must have ability to visually identify body damage Must be authorized car rentals in nyc to work in the United States car rentals in nyc and not require work authorization sponsorship by our company for this position now or in the future Must be available to work a combination of shifts car rentals in nyc including nights, car rentals in nyc closing shifts, weekends, all holidays and opening shifts.