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Etihad sent out an email about the forthcoming switch from Amadeus reservation system to Sabre one that will take place on 23 rd of this month. You can read Etihad s statement about this change here .
Switching travelocity coupon a GDS (Global Reservation System) travelocity coupon is a huge task. The airline is required to convert and move all the PNR and eticket information from the old system to the new one. During the "blackout" period, the Etihad personnel is likely required to do manual check in s at the airport, if the passenger has not checked in beforehand.
These system changes rarely go smoothly. The websites are often flaky for a while. Sometimes it can take a lot of time and typing at the airport for the agent to find your ticket and to issue you a boarding pass.
I truly hope that Etihad is properly managing this change that is really huge for an airline. travelocity coupon There are quite a few airlines that have switched platforms in the past few years. Some has gone relatively smoothly i.e. LAN and some were small disasters i.e. Virgin America
After 12 months of evaluation, Etihad Airways has chosen to change its systems to support our next 10 years of growth. travelocity coupon The new systems will allow us to continue to innovate and to further enhance our award-winning travel travelocity coupon experience.
Our reservations, ticketing and Etihad Guest membership services, online check-in and website will not be available on 23 February (UAE time is GMT +4 hours). These services will resume progressively from the evening of 23 February. Flights will operate as scheduled throughout this upgrade period. The system upgrade will in no way impact the safe running of our Etihad operation.
If you are travelling on 22 or 23 February travelocity coupon 2013 please check-in online 24 hours before departure where possible and bring your printed boarding pass to the airport. Please also arrive at the airport four hours before your scheduled time of departure.
travelocity coupon If you are travelling on 24 February, you will not be able to check-in online. Please arrive at the airport four hours before your scheduled time of departure with a print-out of your confirmation email or travel itinerary.
travelocity coupon For passengers travelling on 25 February, where possible, please check in online and print your boarding pass to bring to the airport. If unable to check-in online, please arrive travelocity coupon four hours prior to departure with a copy of your confirmation email or travel itinerary.
Our sales, reservations and check in system staff have received extensive training in the new system and are fully prepared for the upgrade. We will also have more staff at our  Contact Centres travelocity coupon  to answer calls and at our airports to provide assistance.
For urgent travel on 23 February, please call the relevant contact centre number or proceed to the Etihad Airways sales desk at your local airport. Click on this link to select your local  Contact Centre .
All online sales and check-in services will be unavailable on the website from the early hours of 23 February (UAE time is GMT +4 hours). Also, you will be unable to access your Etihad Guest Miles balance.
Normal reservations, ticketing and Etihad Guest Miles redemption services will resume progressively from the evening travelocity coupon of 23 February (UAE time is GMT +4 hours). You will be able to follow our status on Etihad.com and Etihad Guest websites, Facebook or Twitter.
If you need to change a booking for travel on 23 February, please contact our  Contact Centre  before the evening of 22 February (UAE time is GMT +4 hours). You will not be able to cancel or change any bookings on 23 February.
For non-urgent travel, we recommend that you contact our reservation travelocity coupon offices,  contact centres , or website, travelocity coupon from 24 February. You may experience slightly longer than usual call handling travelocity coupon times in the week commencing 24 February when we resume ticket sales activities. Please bear with us during this time.
If you are travelling on Air Berlin, travelocity coupon Air Seychelles or Virgin Australia from Abu Dhabi between 23 and 25 February, please arrive at the airport four hours prior to departure and bring a printed copy of your confirmation email or your travel itinerary to the airport.
Examples of benefits include the ability to manage travelocity coupon your travel on the go via a smartphone and receive travelocity coupon real time information via your preferred medium, keeping you informed of any changes to your travel arrangements.
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It is not unusual to have glitches when they move/transition to a new system. Obviously, very inconvenient for those that have had their ticket(s) canceled. Should contact EY immediately and ask them to fix them.